The CourseCompass team is dedicated to helping you with CourseCompass and ensuring that your user experience is a good one! Getting Started and FAQ resources on this website will help you get started with CourseCompass.
Check out the following support resources:
CourseCompass is tested with and supports the
following operating systems and browser configurations.
| |
Operating
Systems |
Browsers* |
| PC |
Windows®
2000 |
Internet Explorer®,
Version 6.0
Netscape® Navigator®,
Version 7.2 |
| Windows
XP |
Internet Explorer, Version
6.0
Internet Explorer, Version
7.0
Firefox 1.5 and 2.0
|
| Windows
Vista |
Internet Explorer, Version
7.0
|
| Mac |
Macintosh®
OS 10.3 |
Firefox 2.0
Safari 2.0
|
| Macintosh
OS 10.3 x |
FireFox 1.5 and 2.0
Safari 2.0 |
| Macintosh
OS 10.4 |
Netscape Navigator, Version 7.2
FireFox 1.5 and 2.0
Safari 2.0 |
* If you have earlier versions of these browsers,
you can download a newer version from the appropriate manufacturer's
website:
AOL and AT&T Yahoo users:You cannot
view CourseCompass using the AOL or AT&T Yahoo browsers. You can,
however, use AOL or AT&T Yahoo as your Internet Service Provider to
access the Internet, then open either the Internet Explorer or Netscape
Navigator browser within AOL or AT&T Yahoo to access CourseCompass.
Vista, Firefox and Safari users: Although the platform upon which
CourseCompass is built (Blackboard 6.2.3.23) has not been certified by
Blackboard for use with the Vista operating system, and the Firefox and
Safari browsers, a subset of CourseCompass features have been tested with
and do support the configurations shown in the table above.
Note: Some course and multimedia components, such as MyMathLab, MyEconLab, MyFinanceLab, and MyAccountingLab, may have specific OS and browser requirements. Please check your specific product's requirements to ensure a successful experience.
CourseCompass requires an Internet connection
with a minimum connection speed of 28.8 kbps (kilobits per second).
The faster your connection speed, the faster you will be able to view
this site and some of your course's content. If you are experiencing
slow download times, you may need a faster connection. In this case,
contact your school's technology department.
CourseCompass uses both cookies and JavaScript
technology. Both of these features must be turned on in your browser,
and are usually turned on by default. See your browser Help for instructions
on how to view or change these browser options.
To use multimedia material provided with
some courses, you may also need to download and install additional software.
If you're uncertain whether you'll need these resources, you can open
your course and see what it requires. Note that some plug-ins are not
supported by Internet Explorer V5.5 SP2 or higher.
- MyMathLab
Installation Wizard - Needed to install plug-ins (such as MathXL®
Player, InterAct Math plug-in, the TestGen plug-in appropriate for
your course and more) specific to your MyMathLab course. The MyMathLab
Installation Wizard is typically found in a course announcement or
as a course menu button.
- Adobe®
Reader® - Needed to view online CourseCompass
guides and other PDF documents.
- Apple®
QuickTime® - Needed to view full-screen video
and streamed media, or hear audio files in any of 30 audio, video,
and image formats, including Flash.
- Java™
Plug-in - Needed to view the Virtual Classroom and Chat sessions
in CourseCompass.
- Macromedia®
Flash™ - Needed to improve viewing of high-fidelity
web sites.
- Macromedia
Shockwave® - Needed to run animations in some
courses.
- RealNetworks®
RealOne™ Player - Needed to hear music or watch
streamed media animations in some courses.
- TestGen
Plug-in - Needed to view and take online TestGen tests in CourseCompass.
Click here to contact Customer Technical Support
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